Privacy Policy

Last updated: 20th July, 2019

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from givinggecko.com (the “Site”). 


Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 
- We use Google Adwords and Facebook conversion tracking pixels and codes to collect data from activity on our websites, our advertisements and your use of our services etc for retargeting and marketing purposes

- When you place an order we use signifyd.com fraud detection and protection services which collects your personal information including payment information and uses this information to determine if an order is fraudulent. You can read their privacy policy and how they use your personal data and information here: https://www.signifyd.com/privacy/

- We collect your personal information when you sign up or opt in to any of our email lists or when you checkout and place an order you are added to our email audience lists. You can opt out anytime please see link in "Sharing you data" with MailChimp.com, SMSBump, Klaviyo.com.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
- With 3rd party fulfillment and manufacturers who use your information to  personalize products you order from us and to ship your orders to your shipping address you provide when you checkout

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 



Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

We share order information such as your full name, shipping address, personalized customization requests you ask to have engraved or put on some of our products with our 3rd party fulfillment and manufactures from Alibaba.com/Aliexpress.com, DHGate.com, Printful.com and CustomCat.com in order to fulfill and ship our orders to you. You can read their privacy policy here and how they use and protect your data and information: Alibaba Privacy Policy: https://terms.alicdn.com/legal-agreement/terms/suit_bu1_aliexpress/suit_bu1_aliexpress201901172006_95274.html, DHGate.com Privacy Policy: https://seller.dhgate.com/news/media/i14014.html, Printful Privacy Policy: https://www.printful.com/policies/privacy and Custom Cat Privacy Policy: https://www.customcat.com/?t=h.privacy

We also collect your email address, full name, phone number, address and share your information with MailChimp.com, SMSBump.com and Klaviyo.com for e-mail and digital marketing to send you updates about orders, our latest offers and products as well as other various advertisements. We also use this information collected by these companies and share them with Facebook.com, Instagram.com, Google.com and Bing.com for re-targeting, marketing and advertising purposes.

You can opt-out of our MailChimp.com email audience anytime here: https://givinggecko.us17.list-manage.com/unsubscribe?u=1bf66b4a9ce917b8eb5dc1a90&id=bc30095af5

For SMSBump.com and Klaviyo.com you can unsubscribe anytime also with the unsubscribe links provided in our messages from these companies sent to you.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 


Minors 
The Site is not intended for individuals under the age of 13 years old. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@givinggecko.com or by mail using the details provided below: 

Giving Gecko 
[Re: Privacy Compliance Officer] 
Giving Gecko, PO Box 134, 10-12 Hancock Street, Drysdale VIC 3222, Australia